Refund policy

Refund Policy

30-Day Satisfaction Guarantee

We want you to love your COREEX products. That's why we offer a 30-day satisfaction guarantee with three flexible options, beginning from the date your item shows as delivered by the shipping carrier.

Your 3 Options

🔄 Option 1: Exchange (within 30 days) Want a different size? You can exchange your product within 30 days of delivery. The item must be unworn, unwashed, and returned with all original tags attached. Return shipping costs are borne by the customer. Exchanges are limited to size changes of the same product — color changes or other product variations are excluded.

💰 Option 2: Keep & Discount (within 30 days) Not 100% satisfied but want to keep the product? Contact us within 30 days of delivery and we'll offer you a fair discount.

↩️ Option 3: Full Refund (within 14 days) Within 14 days of delivery, you may return your product for a full refund of the purchase price. The item must be unworn, unwashed, and returned with all original tags attached and in its original packaging. Return shipping costs are borne by the customer.

In short: Within the first 14 days, you have all three options. From day 15 through day 30, you can still exchange or receive a discount, but a full refund is no longer available.

How to Start a Return or Exchange

All returns and exchanges must be pre-approved. Please do not send any items back without authorization — unapproved returns will not be accepted and cannot be refunded.

Email us at help@trycoreex.com with your order number and reason for return or exchange.
Our team will review your request and, if approved, send you a Return Authorization email with the return address and further instructions.
Once you receive your Return Authorization, ship the item back to us in its original packaging.

Important: The company address listed in our legal notice is NOT the return address. The correct return address will be provided in your Return Authorization email. Items not returned in their original packaging may be subject to a partial refund.

We do not provide return shipping labels. We recommend using a shipping method with tracking to ensure proper delivery.

Quality Guarantee

Separate from the satisfaction guarantee above, if your COREEX product has a manufacturing defect (e.g., seam failure, material defect), our Quality Guarantee applies — even if the item has been worn or washed.

Email photographic evidence of the defect to help@trycoreex.com within 30 days of delivery.
Our team will review and, if approved, send a replacement at no cost — or offer an alternative fair solution (exchange or refund).

Defects only become apparent during use — we understand that. Defective products do not need to be unworn or unused.

Exclusions: Damage caused by improper use, normal wear and tear, external factors, or improper storage is not covered.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, email photographic evidence to help@trycoreex.com within 30 days of delivery. A replacement will be sent at no cost.

Non-Refundable Items

The following are non-refundable:

Items marked "final sale" or "non-returnable"
Shipping fees
Gift cards or orders placed using gift cards

Refunds

Once your return is delivered to us and inspected, we will notify you by email of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 14 business days. Most banks process refunds within 2–4 business days after that.

There is no restocking fee. Refunds apply only to the cost of the returned items. Shipping charges are non-refundable.

Late or Missing Refunds

If your refund hasn't appeared, first check with your bank or credit card provider — it may take a few business days for the refund to be posted. If you've done so and still haven't received your refund, contact us at help@trycoreex.com and we'll assist you.

Email: help@trycoreex.com Hours of operation: 9 AM – 8 PM EST (Monday–Friday)